The Spectrum Data Manager is the heart of the Spectrum System by Telescan. The Data Manager controls
access to all client information and system configuration parameters, combining a high performance database
server with a full range of networking and reporting capabilities.
>> An historical database of messages, call records and system utilization is maintained for instant access and reporting.
Spectrum Data Manager interacts with Spectrum Prism® to validate and route incoming calls. As an agent takes a call, the Data Manager provides the Spectrum Agent Workstation with all the client information required to process the call. As messages and orders are taken and dispatched, they are automatically faxed, emailed or alpha paged to your clients via Spectrum Communications Server.
>> Numerous statistical reports are available to analyze system utilization and operator productivity.
