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Connections Magazine
Get the latest news on Telescan as reported by the premier magazine for the Teleservices Industry:
The mission of Connections Magazine is to be the principal clearing house of relevant and practical information for the outsourcing call center, teleservice, & phone answering industry.
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www.tunehub.net
TUNe is an association of the Telescan Users Network:
Telescan users sharing, exchanging and profiting from innovative ideas. The 2008 TUNe Meeting is scheduled for November 6th & 7th at the Lumiere Place Hotel in Downtown St. Louis, MO.
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www.sta-assoc.org
STA is an organization of the Southern Telemessaging Association:
The purpose of STA is to foster, promote, and develop the Telemessaging industry through mutual cooperation of the members. STA's 2008 Annual Meeting, is scheduled for Nov 9-11 at the Inn at Christmas Place in Pigeon Forge, TN.
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ATSI FCC Survey III Worksheet with Instructions:
ATSI Letter & Survey
40 Facts About USF
The FCC is considering a change to the way in which the federal Universal Service Fund
(FUSF) is calculated (WCB docket 06-122). ATSI is fighting back - and the good news is our industry can win this battle! To support our work on your behalf at the FCC and on Capitol Hill, we've created a simple survey. The
anonymous data collected through this survey will help ATSI prepare and propose alternative contribution
methodologies for our industry. Fill out the survey and send it in by Monday, September 15, 2008! |
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The Telegram eNewsletter from Telescan & Axon:
Tele-Gram, Winter 2007
Inside this issue:
All Around Telescan introduces Bob Zoellner, Director of Technical Services & Kelly Duncan, Administrative Assistant.
Sales & Marketing Corner announces Training Webinars: Spectrum Data Manager AMR Setup on January 21,2008, Spectrum Smartscript's Scripting Software How To's on February 21, 2008.
Development Initiatives describes new features being field tested for the next Spectrum Data Manager & On-Call Scheduler software release.
Tech Talk provides processes for backing up Prism, Voice Mail, SDM, & Communications Server systems configuration data files.
Did You Know your Prism system can be setup to perform workstation to supervisor intercom calls? Setup instructions are provided in this issue. |
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| Telescan Introduces Spectrum
Information Server
Telescan recently released their latest addition
to the Spectrum System, the Spectrum Information Server. This new program
allows the call center’s clients access to their text messages,
call reports, system usage reports, and on-call schedules over the
Internet using a Web browser.
Spectrum Information Server functions in parallel with
Spectrum Prism and Spectrum Data Manager, the core elements
of the Spectrum System. Using a restricted password,
the call center’s clients can access their information
online. They can read or download text messages and manage
their own on-call schedules. It also gives them the ability
to view or download detailed call activity reports.
“Telescan is currently developing support for
Web-based access to voice-recorded messages, which will
be released this year,” said Bob Vornberg, Telescan’s
Director of Product Development.
To find out more, call 800-770-7662
or visit www.telescan.net.
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