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The
Importance of an Extended Service Agreement
If you own an AXON System, then you need an Extended Service Agreement. The Telescan
Extended Service Agreement for AXON Equipment is designed to keep your business
going - and growing. The program helps ensure that your AXON System continues
to function efficiently, and assures you access to technical service assistance
in an emergency situation - any time of the day, all year.
Benefits of an AXON
Extended Service Agreement
The benefits of having an AXON Extended Service Agreement for your business are
obvious:
- The ESA assures you 24/7
access to telephone technical support. This means
that in the event you experience a technical problem,
or need some operational assistance, someone will
be available to assist you.
- You are eligible to receive
discounts on software and add-on products offered
by Telescan.
- You receive FREE advanced
replacement for all covered hardware items that
might be defective. This includes either components
or complete circuit boards, as required.
- You receive discounts on
equipment re-certification and equipment cleaning.
- Most important, you enjoy
the comfort and assurance of knowing that your
AXON equipment is protected in the event of a emergency
issue - and therefore your business is also protected.
The ESA Contract
You can review a complete copy of the ESA Agreement right here. We especially
recommend reading Page 2. Terms and Conditions. This explains our policies regarding
access to technical services. Start your review by clicking on any of the following
pages:
Page 1. Price
information
Page 2. Terms
and Conditions including: A. Account Status, B. Emergency Service, C. Equipment
Relocations, and D. Available Service Programs.
Page 3. Important
contract notices.
Page 4. Out
of Warranty Repair Costs, including cost for Advanced Replacement system
components.
Page 5. Repair
Charges for Limited Service Agreements and for equipment not covered by
an agreement.
Page 6. Canadian
Customers, general information.
Page 7. Full
Service verses Limited Service Comparison Chart.
Download a
WORD version of the ESA Agreement
If you have any questions regarding the ESA Agreement,
please contact Telescan at (888) 595-6278 |
