For the "Future
of Your Business" view and download the complete
Telescan brochure featuring Spectrum by Telescan
and Prism Digital Switching Platform.
Click
here to view the entire Telescan product brochure.
Spectrum
Messenger
The Spectrum
Messenger is the ideal tool for interactive text
messaging for your answering service or call center.
It provides secure, encrypted communications across
a local-area network and the Internet. It can be
used with any TAS or call-center system, or as
a stand-alone intra-office communication medium.
Click
here to view the Spectrum Messenger brochure.
Spectrum
IVR
Spectrum
IVR (Interactive Voice Response) is a fully integrated
addition to the Prism call processing platform
that can significantly reduce your operator overhead
while at the same time providing the high level
of service your clients expect.
Click
here to view the Spectrum IVR brochure.
Spectrum
VMail
Spectrum
VMail® is a full function application that
brings integrated voice messaging to the Prism
call processing platform. By using Prism's existing
telephony resources you can provide voice mail
to your clients at an affordable price. No additional
hardware is required, and call activity can use
existing trunk capacity. Accounts (mailboxes) are
easy to set up and maintain, using familiar Windows
visual forms. Mailbox class codes simplify setting
up mailbox groups with common features
Click
here to view the Spectrum VMail brochure.
SPECTRUM
Data MANAGER
The Spectrum
Data Manager is the heart of the Spectrum TAS System.
It controls access to all client information and
system configuration parameters, combining a high-performance
database server with a full-range of networking
and reporting capabilities. The Spectrum Data Manager
interacts with the Telephony Server to validate
and route incoming calls.
Click
here to view the Spectrum Data Manager brochure.
Spectrum
On-Call Scheduler
Telescan’s
Spectrum On-Call Scheduler addresses a growing
need in the TAS industry, the ability to efficiently
keep track of clients’ complex schedules
so that messages can be relayed accurately, day
or night. Emerging technology has increased connectivity
between businesses and their customers, as well
as consumer expectations for immediate, personalized
service. Any TAS owner will tell you that it is
no longer just the medical industry that has need
for client scheduling solutions.
Click
here to view the Spectrum On-Call Scheduler brochure.
Spectrum Agent
The Spectrum Agent is the primary interface for
a call attendant on the Spectrum System by
Telescan. Its clean layout and crisp response
will maximize the productivity of your agents.
Click
here to view the Spectrum Agent brochure.
Spectrum Prism
Spectrum Prism is a telephony server that connects
the Spectrum system to a wide range of telephone
services like DID, ISDN, and T1. Spectrum
Prism was designed with an open-ended architecture
and a fully digital backbone, which means it
offers you improved reliability with more features.
Click
here to view the Spectrum Prism brochure.
Spectrum Information Server
Spectrum Information Server provides secure,
password-protected Internet access to clientspecific
information including; messages,
on-call schedules, and call reports. It allows
your clients to access their information over
the Internet using a web browser. An RSS feed
allows client notification which can reduce or
eliminate the need for scheduled faxing and
emailing of messages. Telescan’s RSS is the
TiVO of the TAS industry.
Click
here to view the Spectrum Information Server brochure.
Spectrum Communications Server
Spectrum Communications Server automates the
delivery of messages and orders to your clients.
The Fax Server supports multiple concurrent
channels of faxing using standard COM ports and
industry standard fax modems. Real-time visibility is
provided for every pending,
active, or completed request.
Click
here to view the Spectrum Communications Server brochure.
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