The Call Agent Workstation is a Windows XP Pro PC that runs a suite of applications to enable call agents to efficiently process calls for a wide range of TAS clients. Features offered from this workstation include:

	An intuitive, user-friendly, point-and-click interface
	An efficient UCD to ensure that calls are accessed as quickly as possible
	Powerful navigator hypertext capabilities
	Customized account screens and message templates
	Order entry*
	Instant messaging capabilities*
	Per-account on-call scheduling pop-up windows*
	Web-messaging capabilities
	Instant access to message archives
	*Optional system enhancement